FAQ's

All UPM staff and students are automatically members of UPM Libraries.  Non members who wish to use the library may apply for external membership.  For queries pertaining to membership, you may call the Membership Counter at 03-89468631 during office hours
The loan entitlements for the various categories of membership : Please click here
It is a computerized card access control system used by UPM Libraries to improve security by ensuring that only bona fide users are allowed to enter the libraries.  Staff / student / library membership cards are used to authenticate and gain access into the libraries via the barrier gate
UPM alumni can join the library to continue using its facilities.  Membership subscription fee is RM75 per annum.  Normal rate for non alumni is RM200 per annum
Please report the loss or theft of your card immediately to the Library.  The report has to be made in-person at the Membership Counter.  We will block your account to prevent any misuse.  You will be responsible for any misuse of the card during the period that the loss / theft is not reported. If the card is subsequently found, please come personally with your card and request the Library to unblock your account. In addition to reporting the lost card to the Library, staff and students of UPM must also report to the respective offices to obtain a replacement for lost card
As the opening hours may vary from time to time, please check the Library Web site or library notice boards for further details.  Any revision of hours for holidays will be announced through these channels
UPM staff or students who wish to place bookings for a discussion room are allowed to place same-day walk-in request. Guidelines on the use of discussion rooms please click here
When books on loan are not returned by the due date, fines of 20 cent per item per day are imposed after the due date of the book
Self-service checkout enables you to do the checking out of books using self-check machines provided in the libraries.  This is to avoid lineups at the circulation service counter
You can pay your fines by cash at the Circulation Service Counter of the Libraries.  Please request for an invoice after making the payment
Please log in Patron Access in Virtua Library Catalog (WebOPAC) form : Please click here
You can pay your fines by cash at the Circulation Service Counter of the Libraries.  Please request for a receipt after making the payment
You can report your loss or theft to the Membership Counter.  Please note the following conditions; 1. On the date the report is made, patron will be given one month’s time to search for the book.  2. If the lost book is already overdue on the date it was reported lost, the calculation for overdue fines will stop on the report date.3. After the one month’s period is over and the book is still not found, the patron has to replace the book or make full payment of the cost of the book.  In addition to that, the patron also needs to pay overdue fines accruing to the book, i.e. fines from the due date to the date reported lost. If you are reporting by telephone, please call 03-89468631.  You must subsequently come to the Library to make written report. Please note that loss of a book through theft does not absolve you from payment for the loss
Please report the damage to the Circulation Service Counter staff when returning the book to the Library.  The staff will survey the extent of the damage to ascertain whether you need to pay for the damage
Library members are required to inform the Library of any change in their residential or e-mail address.  You may inform us of the change in address by coming in-person to the Membership Counter or  you may call us at 03-89468631 during office hours
Users who want to surf the internet via library hotspot are required to register at the WiFi/HotSpot Registration Counter, System and Information Technology Division. Each user will be given a username and password which valid for one year
Yes, users who use the library hotspot are bound to the following guidelines: 1) This facility is provided for students and staff of Universiti Putra Malaysia only 2) Users are prohibited from misusing the facility such as surfing pornographic sites,  collecting and spreading any forms of information which would affect public security and privacy, etc. The Library will not be held responsible if you are caught violating the rules 3) Users are advised to install valid/licensed anti virus software to avoid virus attack to the notebook 4) Users are advised not to leave their notebook unattended. The Library will not be held responsible for the lost or damage of the notebook 5) The library is not responsible in providing the plug point. Please ensure your notebook battery power is fully charged
You can seek assistance from librarian on duty at the Reader's Advisory Desk, Reference Librarian or Faculty Liaison Librarian, attend Information Literacy Program classes conduct by the Library or refer to online guide available in each databases
Electronic Reference Room provide computers for users to access electronic information such as online databases and the internet for academic purposes only. The facilities is for UPM students and staffs only
Most of the databases subscribed by the Library accessible from outside the campus via EZ-proxy
click here for guide to ez-proxy
The General Collection is textbooks of every discipline that can be borrowed are placed.  The Reference Collection is reference materials such as Dictionaries, Encyclopedias, Indices, Abstracts, Directories, Almanacs and Bibliographies are placed. They are for the purpose of reference only and cannot be taken out of the library.
Yes.  Perpustakaan Sultan Abdul Samad (PSAS) does provide such a service which is called Information Search Service. You need to complete the Information Search Service form and send to Reference Division, First Floor, PSAS with a deposit. Search will be done by librarian at the division. This service is chargeable and opened to all customers.
Interlibrary Loans or as it is known as Document Delivery Service (DDS), are requests for materials not available in your home library. If PSAS does not own a book or journal from which an article is required by a user, our DDS unit can get it for you from another library
The Library provides Document Delivery Service for users to get books not available in the Library collection. The service caters to support our user needs via the Consortium among the libraries within or outside the country. All registered members (active) are eligible for the service. Anyhow, suggestions for purchasing of books may be channeled through your faculty members (lecturers) and the process of acquisition will take some times
The Library has a special service to cater for your needs. You may channel your loan / renewal / returning requests via the respective officer and your reference enquiry via your Liaison Librarian
Students of Distance Learning Programme are allowed to do research in other libraries (academic, government agencies and other libraries) with accompanying referral letter from the Library. The letter allows you to do your research only and does not include loan of books. Please come personally to the Library for the letter or request via post or fax. You have to send your particulars for the us to prepare the letter; Full name, Program, Semester, Matrix No., Postage address, Fax. No. , Name of the Library of your visit
Liaison Librarian service is provided to cater for the academic needs of each faculties. They provide assistance that goes beyond what is provided at the Reference Advisory Desk to all it’s faculty members. You may walk in or make an appointment to consult with your liaisons in your area. Liaison librarians are available by appointment for consultation regarding research and accessibility of information
Materials on Foreign Languages, Distance Education, Companies Reports, Final Year Undergraduate Thesis and Project Papers, Malaysiana, Officers Publications and Institutions of Higher Learning’s Prospectus and Calendar are kept in The Special Collection
We accept donations from UPM staffs (Academic and non-academic), students, government organization and private sector
The PSAS welcomes gifts of books, journals, audio-visual materials, theses/project reports, pamphlets, prospectus and university catalogs, annual reports and other resource materials. Acceptance of materials by PSAS is made on the basis of its gifts policy. The materials offered as a donation is not always added to the library collections. They will be evaluated based on these criteria: 1) Usage 2) Currency 3) Relevancy 4) Physical condition
You may contact Librarian of Collection Development Division (Gifts & Exchange) or Serial Division or you may bring the materials to the Perpustakaan Sultan Abdul Samad (PSAS). Send offers Books, audio-visuals materials, theses/project reports, pamphlets, prospectus and university catalogs, journals, magazines, annual reports to Librarian of Collection Development Division (Gifts & Exchange), Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor Darul Ehsan. Tel: +603-89468619 or +603-89468654. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Academic and non-academic staff. For non-academic staff, approval must be obtained from the Head of Department before submission. You may contact Librarian of Collection Development Division, Perpustakaan Sultan Abdul Samad ore send e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please ensure the book purchasing suggestion should contain Title, Author , Publisher. Other information (if available) ISBN number, date of publication, edition etc.

Last Updated on Friday, 30 September 2011 15:34
 
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